AV Engineer

POSITION OVERVIEW

The IT Services Audio Visual Engineer leads the various decision-making capacities related to classroom, office, conference, and auditorium audio/visual and multimedia technology. They report directly to the Chief Information Officer and serve as a leader of the A/V support team. They work closely with other members of the IT Services department to deliver the expected strategic benefits to the Westminster Schools. This position provides event and campus A/V support with a strong customer service commitment and user satisfaction as the goal. This position has four major areas of responsibility:

• Sets up, operates, troubleshoots, and maintains audio/visual equipment in campus event spaces and external venues to support planned events.
• Supports students, faculty, staff, and external constituents in the use of audio/visual equipment while delivering top-notch customer service.
• Provides occasional live audio mixing for events or engages third-party vendors to support
• Recommends and procures new audio/visual equipment that meets the needs of current and new physical spaces and integrates with the core information technology infrastructure.

Supervisor: Chief Information Officer

Hours of Work: Full-time, year round position.  Westminster is a drug-free, smoke-free campus.

ESSENTIAL RESPONSIBILITIES

• Communicates and interacts effectively with a diverse community
• Manages and maintains inventory of all event A/V equipment and identifies needs for upgrades or purchases
• Coordinates the scheduling of A/V resources for on-campus and off-campus events
• Coordinates and prioritizes urgent and complex A/V projects
• Sets up, operates, maintains, troubleshoots, and inventories analog and digital A/V equipment, including but not limited to audio mixers (up to 64 channels), wireless and wired microphones, powered and amplifier-driven speakers, playback and recording devices, projectors, audio and video switchers, and control panels.
• Meets with users to assess and plan for events, mixing live audio in various venues (20+ simultaneous channels), assisting presenters in connecting computers and other devices to A/V systems, troubleshooting computer/device configurations, delivering and setting up projectors and portable sound systems in various venues.
• Replacing lamps, resetting lamp timers, cleaning air filters, and replacing broken equipment when needed, including rewiring, reprogramming, and reinstallation of A/V equipment once repaired.
• Configures and operates Crestron, Extron, and Lutron control systems.
• Installs and configures Epson projectors
• Coordinates with the live-streaming team for various events
• Provides technical expertise, consultation, and support for users in selecting and using A/V equipment and software (including video conferencing, presentation, and sound systems).
• Performs technical assistance, including researching and testing potential solutions and communicating these to the user.
• Provides direct user support by answering phones, responding to user requests sent via email, using the ticketing system or in person, and visiting classrooms and other campus venues to assist users in person when needed.
• Provides input and feedback to improve service, including collaborating with other IT Services team members to create documentation for IT Services staff and end users.
• Provides backup to client services colleagues when necessary.
• Stays current with system information, changes, and updates.
• Consistently participates in professional development opportunities
• Collaborates with fellow team members in a professional and collaborative manner
• Performs other duties as assigned.

REQUIREMENTS AND QUALIFICATIONS

Successful candidates must be able to satisfactorily perform each of the following essential duties. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• A high school diploma is required; a bachelor's degree (B. S.) from a four-year college or university is preferred. Other requirements include:
• Thorough knowledge of and experience in installation, operation, maintenance, repair, and troubleshooting of analog and digital A/V equipment, including:

• Multi-channel audio mixing in live event production environments using analog and digital boards (64 channels or more, mixing 20+ simultaneous channels)
• wired and wireless analog, digital, and networked microphone systems, including installed and touring/portable systems, for reproduction of vocals, acoustic, electric, and electronic instruments
• setup, operation, and takedown of portable/touring audio systems for amplification of speech and vocal and instrumental music
• operation and troubleshooting of classroom and event technology, including video projectors, sound systems, automation and control systems, and interactive technologies
• connection, configuration, and troubleshooting of computer-driven content sources with installed and portable projection, audio, and video systems
• production lighting systems, including installation, focus, and control systems connection and operation in both temporary and fixed configurations

• 3+ years minimum experience with Apple and Microsoft desktops/laptops
• A valid driver’s license is required
• Advanced knowledge or vendor certification in configuring and operating Yamaha and Shure professional audio products.
• Advanced knowledge or vendor certification in the configuration and operation of Epson projection systems is preferred.
• Crestron experience required
• Zoom and other video conferencing technologies experience required
• Excellent communication skills and customer service orientation, with the ability to work as a flexible, collaborative, and supportive team member while excelling in a fast-paced service environment.
• Intellectual flexibility, technical curiosity, and a sense of humor, including the ability to learn independently.
• Must be available and able to work evening and weekend hours, as needed, to support events.