Database Operations Manager

Position Summary: We are seeking a dedicated and experienced Data Operations Manager to oversee Veracross, our student information system (SIS), and many other databases, ensuring effective integration, communication, and application of all modules. The Data Operations Manager will provide training and support services for end-users, manage data entry, ensure data accuracy, monitor data compliance with regulatory bodies, and coordinate the integration with other school software and databases. The successful candidate will be responsible for strategic planning, decision making, quality control, and continuous improvement of data entry methods and practices.

Responsibilities:

System Management and Security

• Oversee and manage user security, access, rights, permissions, and account credentials for all databases.
• Monitor and ensure the accuracy of data, statistics, system-generated communications, and reports.
• Work closely with various departments assisting in their needs as it relates to our yearly schedule. This includes but is not limited to online enrollment, contracts, grading periods, parent/guardian-teacher conferences, schedules, report cards, and year end open and close.
• Coordinate daily activities including management of person and household records,
  communication bounce lists, data integrity checks, and additional tasks to ensure
  maximum accuracy and productivity of the SIS.
• Evaluate new systems and applications and recommend improvements to existing software and applications. Recommend and manage upgrades, customizations, and technological acquisitions.
• Work closely with various departments to analyze and understand their data needs and recommend improvements in their workflows and data entry methods.
• Serve as the primary contact for the SIS vendor and school end-users.
• Help create and implement processes and methods for data compliance with regulatory bodies related to our data.
• Serve as the lead on the future data compliance, policy, and security team.

Data Management and Reporting:

• Generate and manage data reports, queries, and exports as requested by end users and departments.
• Proficient with institutional research to leverage data to build dashboards departments in
  either Google Looker Studio or Power BI.

Training and Support

• Provide ongoing professional development and training for SIS users.
• Create instructional videos and written materials for basic tasks in the SIS.
• Provide first-level support to various school departments and stakeholders.
• Liaise with school administrators to identify training needs and facilitate development initiatives.
• Keep up to date with new features and communicate changes to departments and end users.
• Help with any needs requested by the Director of Information Technology and the Head of School.

Qualifications:

• Strong analytical, organizational, multitasking, and interpersonal skills.
• Ability to analyze database requirements and produce various data formats.
• Effective oral and written communication skills.
• Ability to establish and maintain positive working relationships.
• Aptitude for quickly acquiring new knowledge and adapting to innovative technologies.
• Must be a person with high integrity, a sense of humor, and values servant leadership.

Education and Experience:

• Bachelor's degree in Information Systems, Computer Science, Data Science or a related field.
• 3-5 years of experience managing data systems, preferably in an educational environment.
• Experience with school-wide student information systems (SIS), such as Veracross or Blackbaud, and understanding of their integration across various school departments.

Reports to: Director of Information Technology